Powerful extensions and addons for your Pinnacle Cart Store
LiveAgent

LiveAgent

Developed by Quality Unit
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with more than 75 features, you'll be able to link every business channels- fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. It has excellent live chat support and chat automation. It's also easy to use and can be seamlessly integrated in your online store or website. Provide a great customer experience with LiveAgent.

Features

  • Live Chat software
  • Help Desk software
  • Customer Portal
  • Automation, SLA, Ticketing
  • POP3 Accounts
  • Email Piping, Ticket Routing
  • Departments, Priorities, Statuses, Tags, Rules
  • Canned/Predefined messages, Macros, Email templates
  • Performance Reports
  • Chat Invitations & Website Monitoring
  • Voice Integration and Call Recording
  • Facebook and Twitter Integration
  • Support Portal
  • Knowledge Base, Forum & many more

Reviews from users

Very professional

★★★★★
5 5 1
Very professional system for both agent and customer. It is easy to understand and simplified solutions in managing requests.

★★★★★
5 5 1
This is by far the most useful livechat system!

★★★★★
5 5 1
I like how detailed the reports are for each department and agent. We are utilizing LiveAgent as a preparation gadget for our new and existing staff as the reports and files permit prompt training openings.
Get
  • Price
    Free for 1 user, Paid plans start @ $19 per month
  • All PinnacleCart merchants have access to a free LiveAgent license limited to 1 agent & 50 conversations/month. Paid plans start at $19/mo.

Contact Info

Video

Screenshots

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