Powerful extensions and addons for your Pinnacle Cart Store
Liveperson

Liveperson

Developed by LivePerson, Inc

Offer your customers an enhanced chat solution by installing LivePerson into your PinnacleCart store.

LivePerson is chat technology that allows you to quickly and easily communicate with customers. This includes answering questions, addressing their concerns, troubleshooting problems, and essentially just maintaining a good connection with them.

LivePerson has been the leading provider of chat for more than 20 years. During this time they have catered to customer needs and perfected the art of live chat. Aside from communicating with customers via chat, you can do voice and video in real-time. You can also create campaigns and track customer insights, data analysis, and performance.

LivePerson is a cloud-based software platform for both small companies and large enterprises. It is everything you need for an enhanced chat solution.

 

Features

  • Powerful, scalable messaging tools for desktop and mobile applications
  • Customer care professionals that provide the first point of contact
  • <i>Agent Workspace</i> improves customer efficiency and reduce costs
  • Analytics and reporting tools provide essential info at login
  • Meaningful Connection Score analysis that measures the relationship between your brand and your customers

 

Benefits

Digital Connections:

LivePerson enables messaging from your app, website, Facebook, Google, SMS, and other applications. This allows a continuous connection from the user’s smartphone to your brand. Users can message their friends and family on their own time and terms.

Digital Operations:

Staff can be structured in Neighborhoods — a framework that gives consumers the best agent for their individual needs, not just the next available agent.

Real-time Measurements:

Connect with how consumers feel by using LivePerson’s proprietary Meaningful Connection Score (MCS). MCS analyzes chat text to understand the thoughts behind consumer interactions in real time. With this innovative tool, agents and managers can take immediate action to improve customer relationships.

AI and Bots:

Reduce the workload of your LivePerson agents by allowing them to work side-by-side with bots in the same conversation window. Bots do the heavy lifting for repetitive processes while the staff takes care of the finer details.

 

Reviews from users

★★★★★
5 5 1
We are using this app to let our customers chat with our customer representatives cause we know that it's so convenient to take care of the concerns online instead of waiting on the phone for the actual person.
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  • Price
    Free trial, Plans start at $49 per month
  • Free 30-day trial, $49/mo. for 1 user, $94/mo. for 2 users, and $139/mo. for 3 users, Enterprise plans available

Contact Info

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Screenshots

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