Offer your customers an enhanced chat solution by installing LivePerson into your PinnacleCart store.
LivePerson is chat technology that allows you to quickly and easily communicate with customers. This includes answering questions, addressing their concerns, troubleshooting problems, and essentially just maintaining a good connection with them.
LivePerson has been the leading provider of chat for more than 20 years. During this time they have catered to customer needs and perfected the art of live chat. Aside from communicating with customers via chat, you can do voice and video in real-time. You can also create campaigns and track customer insights, data analysis, and performance.
LivePerson is a cloud-based software platform for both small companies and large enterprises. It is everything you need for an enhanced chat solution.
LivePerson enables messaging from your app, website, Facebook, Google, SMS, and other applications. This allows a continuous connection from the user’s smartphone to your brand. Users can message their friends and family on their own time and terms.
Staff can be structured in Neighborhoods — a framework that gives consumers the best agent for their individual needs, not just the next available agent.
Connect with how consumers feel by using LivePerson’s proprietary Meaningful Connection Score (MCS). MCS analyzes chat text to understand the thoughts behind consumer interactions in real time. With this innovative tool, agents and managers can take immediate action to improve customer relationships.
Reduce the workload of your LivePerson agents by allowing them to work side-by-side with bots in the same conversation window. Bots do the heavy lifting for repetitive processes while the staff takes care of the finer details.