Olark is a live chat application that allows you to chat and engage with your customers in real-time. Customers can chat with you or your operators and get their concerns and queries addressed. Get in touch with your customers in real-time.
Only Olark provides you real-time cart balances and critical shopper information at your fingertips. It connects with your existing instant messenger client allows you to talk to customers without having to install additional software on your computer. With Olark, you can see who’s shopping at your store, cart balances, countries, and more for each shopper on your site. It lets you chat with customers anywhere, anytime.
You can employ multiple operators onboard to handle additional volume do upselling, saving shopping carts, and address customer’s concerns whatever it may be. It also lets you customize the live chat box in your store or site.
It notifies customers whether your operators are available for chat; or if not, they can just leave a message. Increase customer satisfaction and loyalty with Olark. It has a comprehensive analytics tools to analyze chat reports and gather data.