Provide Support

Live chat allows businesses to provide excellent and memorable customer experience. This tool has become integral part for many ecommerce websites and customers prefer using it over phone and email. Live chat can help you increase both sales and customer experience level.

Provide Support offers all you need to assist your customers and reach to your prospects. You can monitor your website visitors activities in real time, proactively invite them to chat and add eye catching live chat button to your website.

It will take you just a couple of minutes to be up and running. All you need is just copy your Provide Support chat button code and insert it to your PinnacleCart store, then log into your operator console and start chatting with your customers. Provide Support’s customer service is available 24/7, we will be glad to answer your questions and show our live chat tool in action.

• Native operator console for MacOS, Windows and Linux
• Mobile operator apps for iPhone and Android
• Rich set of chat window customizations
• Customizable pre-chat and leave a message forms
• Embedded and pop up chat window
• Custom drop down lists
• Chat window translation and RTL support
• Canned responses, import, export and grouping
• Detailed real time monitoring
• Integration with Google Analytics
• Chat transcripts and missed chats tracking
• Smart chats distribution
• Unlimited number of departments
• IP blocking and access restriction by country